BUSINESS ADMINISTRATION
MARKETING MANAGEMENT
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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the performance meet or exceed customer’s expectation.
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the performance was lower than customer’s expectation.
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Detailed explanation-1: -Exceeding customer expectations means delivering an exceptional customer experience that leaves a lasting, memorable impression. The quality of every customer’s interactions with your business, not just with the customer service department, is just as important as the product or service sold.
Detailed explanation-2: -What does this mean for your business? It means that to meet your customers’ needs, you have to offer an experience that’s customized to their preferences.
Detailed explanation-3: -Customer satisfaction is defined as a measurement that determines how happy customers are with a company’s products, services, and capabilities. Customer satisfaction information, including surveys and ratings, can help a company determine how to best improve or changes its products and services.
Detailed explanation-4: -When your customers have a lower expectation for your tour, they are more likely to feel highly satisfied after it is complete, it is easier to exceed customers. This can help you get good reviews, as customers will be surprisingly pleased by the experience.