BUSINESS ADMINISTRATION
MARKETING MANAGEMENT
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 Question 
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 When American Airlines decided to review new ideas aimed at first-class passengers on long flights, like an ultra high-speed Wi-Fi service and 124 channels of high-definition satellite cable TV, their first step in the marketing research process was to ____ 
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  develop the research plan 
 
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  define the problem 
 
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  collect the information 
 
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  analyze the information 
 
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  make the decision 
 
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 Explanation: 
 There is 1 question to complete.