BACHELOR OF BUSINESS ADMINISTRATION

BUSINESS ADMINISTRATION

MARKETING MANAGEMENT

Question [CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
Some customers are known for their expertise and involvement in a category and are willing to share information and give advice, making them likely to generate word of mouth. These people are knows as market
A
tenders.
B
mavens.
C
sharers.
D
sellers.
Explanation: 

Detailed explanation-1: -Word-of-mouth marketing is important as it is an effective way to increase sales, promote products and services, increase brand recognition, and build customer loyalty. Many companies employ strategies that prompt customers to recommend their services and/or products and share positive experiences.

Detailed explanation-2: -Word-of-mouth is even more effective than paid ads, resulting in five times more sales. 64% of marketers agree that word-of-mouth is the most effective form of marketing. Most marketers (83%) use word-of-mouth marketing because it increases brand awareness.

Detailed explanation-3: -On average, word-of-mouth drives $6 trillion in annual global spending and is responsible for 13% of all sales. Word-of-mouth is even more effective than paid ads, resulting in five times more sales. 28% of people say that word-of-mouth increases brand affinity (a customer’s common values with a brand).

Detailed explanation-4: -The first stage of the Consumer Decision Making Process, need recognition takes place when a consumer identifies an unmet need.

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