BUSINESS ADMINISTRATION
OFFICE MANAGEMENT
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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Director of Sales & Marketing
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Executive housekeeper
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General Manager
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Rooms Division Manager
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Detailed explanation-1: -The Front Office Manager reports to the Room Division Manager, the Resident Manager and/or the General Manager. Who Reports to the Front Office Manager? In a full service hotel, the Reservations Manager, the Chief Operator, Night Manager and the Service Manager all report to the Front Office Manager.
Detailed explanation-2: -The main function of this department is Reservation, Guest service, Check-in, Check-out, Telephone, Finance & Cashiering, Foreign Exchange, Room Assignment, Inquiry etc. The Front Office is also called the nerve centre of a hotel.
Detailed explanation-3: -In a large hotel, the Executive Housekeeper will report to the Room Divisions Manager. In other cases, the Executive Housekeeper will report to the General Manager.
Detailed explanation-4: -Front Office Manager Responsibilities: Supporting, training, and supervising front office staff. Ensuring that all customer-related tasks are handled accurately and on time to improve guests’ experience. Handling customer complaints and special requests. Scheduling staff shifts and managing other HR-related tasks.