BACHELOR OF BUSINESS ADMINISTRATION

Detailed explanation-1: -Front desk should take extra care to respond to the guest on a timely and accurate manner. The main focus of the front desk staff is to provide anticipatory service and to meet or exceed the guests expectations. This will encourage the guest to repeat to the hotel. 3.

Detailed explanation-2: -The Front desk receptionist checks the list of expected checkouts for the day and will confirm with the guest his date and time of checkout. Departure notification slips are printed to inform the other departments of the guest’s checkout. In a manual system the room racks are updated.

Detailed explanation-3: -The guest cycle is the complete experience that a guest goes through in a hotel: from making the booking to departure and the interaction with the hotel even after departure. . Pre-arrival: The interaction between a guest and a hotel before the guest arrives at the hotel forms the pre-arrival phase of guest cycle.

Detailed explanation-4: -The primary functions of the front office include reservations, checking in and out, the handling of financial transactions (such as settling accounts or providing currency exchange), fielding customer enquiries, arranging guest services, and more.