BUSINESS ADMINISTRATION
ORGANIZATIONAL BEHAVIOUR
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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emotional deviance
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positive emotional contagion
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emotional laboran
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increase in emotional intelligence
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Detailed explanation-1: -Emotional labor is the process of managing feelings and expressions to fulfill the emotional requirements of a job. More specifically, workers are expected to regulate their emotions during interactions with customers, co-workers, clients and managers.
Detailed explanation-2: -Surface acting involves faking the required emotions: that is, when people engage in surface acting, they do not actually try to feel the emotions they wish to portray. They may put on “fake smiles” or other required emotional displays that do not reflect their true feelings.
Detailed explanation-3: -When high job satisfaction is matched with a high organizational commitment, employees are very likely to have a positive work attitude. If both job satisfaction and organizational commitment are low, employees are not nearly as likely to work as diligently as possible.
Detailed explanation-4: -Acting in ways consistent with one’s personal values and the commonly held values of the organization and society is called: a. emotional behavior.