BUSINESS ADMINISTRATION
PRINCIPLES AND PRACTICE OF MANAGEMENT
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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____ is used to refer to a company’s practice of identifying and addressing customer trends and problems after they occur.
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Consumer confidence forecasts
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Competitive analysis
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Reactive customer monitoring
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Proactive customer monitoring
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Continuous data mining
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Explanation:
Detailed explanation-1: -Reactive customer monitoring involves identifying and addressing customer needs, trends, and issues before they occur.
Detailed explanation-2: -Reactive customer monitoring involves identifying and addressing customer trends and problems after they occur.
Detailed explanation-3: -Proactive and reactive customer service are differentiated by who makes the first move. Proactive service means the company initiates contact with the customer, while reactive service means the customer is the first to reach out.
Detailed explanation-4: -Internal Environment. the events and trends inside an organization that affect management, employees, and organizational culture.
There is 1 question to complete.