BUSINESS ADMINISTRATION
RETAIL MARKETING
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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Staying in the same mood all day
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key to customer loyalty and trust
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right way to behave
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way to ensure customer experience a feeling of trust and is the biggest driver of satisfaction and exceptional brand experience
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Detailed explanation-1: -Emotional consistency: Trust is one of the biggest drivers of satisfaction and loyalty. The study found that customers, who had positive customer experience emotions, encompassed a feeling of trust. For example, a customer might be totally impressed with one of your team members – exceeding their expectations.
Detailed explanation-2: -What is customer emotion? Customer emotion is a measurement of a customer’s overall level of satisfaction with their interactions with a particular company or brand. When a customer engages with a brand, they may experience various emotions. The goal is to provide a positive, emotionally satisfying customer experience.
Detailed explanation-3: -What is a consistent customer experience? The core idea of a consistent customer experience is that with every experience a customer knows what to expect across all channels, all touch points, every time they interact with the brand.