BUSINESS ADMINISTRATION
RETAIL MARKETING
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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It has direct influence on the performance of the product <br />or service; In this way, it is closely linked to customer value and customer satisfaction:
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Warranty
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Attributes
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Benefits
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Quality
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Brand
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Explanation:
Detailed explanation-1: -There has been considerable research done on investigating the relationship between customer service, customer satisfaction and firm performance. A firm should be able to increase customer satisfaction by improving its customer service, ultimately leading to better firm performance.
Detailed explanation-2: -High quality ensures higher customer satisfaction and a greater chance of continued partnership. If customers aren’t satisfied, they will not return to you for business and will most likely voice their dissatisfaction to others and ruin your reputation within the industry.
There is 1 question to complete.