BUSINESS ADMINISTRATION
RETAIL MARKETING
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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Which is a way to gain customer satisfaction?
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Slow service
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Not dealing with problems
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Confidence in service
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Long queues
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Explanation:
Detailed explanation-1: -The three Cs of customer satisfaction: Consistency, consistency, consistency. It may not seem sexy, but consistency is the secret ingredient to making customers happy. However, it’s difficult to get right and requires top-leadership attention.
Detailed explanation-2: -Communication Your customers are the keys to unlocking the secrets of excellent communication, which results in increased sales for your company, so this should be a major focal point of the customer satisfaction survey.
There is 1 question to complete.