BUSINESS ADMINISTRATION
RETAIL MARKETING
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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Which is the best way to handle a customer’s objection?
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acknowledge it
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ignore it
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defend the product
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talk faster
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Explanation:
Detailed explanation-1: -The first step when responding to an objection is to carefully listen and then show empathy. Don’t be patronizing, but take an interest in their concern, try to understand their perspective, and more than anything realize that you can’t argue with their opinion.
Detailed explanation-2: -Objection handling means responding to the buyer in a way that changes their mind or alleviates their concerns. Some reps argue with their prospects or try to pressure them into backing down, but that kind of strong-arming isn’t true objection handling.
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