BUSINESS ADMINISTRATION
RETAIL MARKETING
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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It will build brand awareness
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The best customer service builds trust
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Customer service matters more than price
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All of the above
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Detailed explanation-1: -Why is customer service so important? It can be the difference between a hot IPO and just keeping the lights on. Providing great customer service can generate more marketing and sales opportunities. So meeting your customers’ satisfaction is paramount to keeping your business growing successfully.
Detailed explanation-2: -Empathy. No list of good customer service skills is complete without empathy. Empathy is the ability to understand another person’s emotions and to understand their point of view.
Detailed explanation-3: -The primary role of the customer service representative is to interact with customers to address their concerns, answer their questions and assist them with their needs. A customer service representative will often answer customer phone calls and emails, responding to customers’ questions and concerns.