RESEARCH METHODOLOGY

Detailed explanation-1: -Closed-ended questions are easier to complete than open-ended questions. Why? Because closed-ended questions lay out all of the possible answers, removing respondents’ task of coming up with their own responses.

Detailed explanation-2: -Closed-ended questions are often good for surveys, because you get higher response rates when users don’t have to type so much. Also, answers to closed-ended questions can easily be analyzed statistically, which is what you usually want to do with survey data.

Detailed explanation-3: -What are closed-ended questions? Closed-ended questions are questions that can only be answered by selecting from a limited number of options, usually multiple-choice questions with a single-word answer, ‘yes’ or ‘no’, or a rating scale (e.g. from strongly agree to strongly disagree).

Detailed explanation-4: -Unlike a closed-ended question that leaves survey responses limited and narrow to the given options, an open-ended question allows you to probe deep into the respondent’s answers, gaining valuable information about the subject.

Detailed explanation-5: -One of the main disadvantages of the open-ended questions is that it takes time for the customers to write feedback in their own words. Due to this, the whole process becomes lengthy and time-consuming.