SOFTWARE PROJECT MANAGEMENT
PROJECT PLANNING AND ESTIMATION
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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Customer Satisfaction
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Low-cost product
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High-grade product
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Low quality and high-grade product
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Detailed explanation-1: -Quality management is the process a contact center uses to measure the effectiveness, efficiency, and consistency of the service delivered to customers. The goal is to deliver the best service possible at the lowest possible cost.
Detailed explanation-2: -Its purpose is to ensure that, every time a process is performed, the same information, methods, skills and controls are used and applied in a consistent manner. Ultimately, this helps to ensure customer satisfaction.
Detailed explanation-3: -Customer satisfaction (CSAT) is a measure of how well a company’s products, services, and overall customer experience meet customer expectations. It reflects your business’ health by showing how well your products or services resonate with buyers.
Detailed explanation-4: -One of the goals of ISO 9001 certification is to increase customer satisfaction. This is achieved by continually monitoring how your product or services meet the requirements or expectations of your customers. There are a few clauses in the standard that mention customer satisfaction but the main one is 9.1.