SOFTWARE PROJECT MANAGEMENT
QUALITY MANAGEMENT
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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objective
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effectiveness
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target
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efficiency
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Detailed explanation-1: -ISO 9000 defines “effectiveness” as the extent to which planned activities are realized and planned results are achieved. In other words, to judge effectiveness you look not only at the conformance of a process, but also at its results compared to its objectives.
Detailed explanation-2: -Quality objectives are measurable goals relevant to enhancing customer satisfaction and are consistent with the quality policy. These objectives are initially established when planning your QMS and redefined in management reviews as needed.
Detailed explanation-3: -ISO 9001 competency requirements defines ‘competence’ as the “ability to apply knowledge and skills to achieve intended results.” So, how do you monitor whether intended results have been achieved? Knowledge-based-Error based on the absence of knowledge of the requirement, expectation, or need.