SOFTWARE PROJECT MANAGEMENT
QUALITY MANAGEMENT
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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In an organisation that uses Total Quality Management (TQM) who is responsible for the quality of the product?
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Managers
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Production / Operations Workers
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Marketing Team
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All Staff
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Explanation:
Detailed explanation-1: -TQM is a business management approach that entails every employee at every level of the organization feeling accountable for removing the production errors and ensuring the quality of the products and services per customer needs. The error-free production process reduces product and service costs.
Detailed explanation-2: -TQM requires the involvement of every team member to ensure that complete quality control is offered at every level. TQM doesn’t focus on a single department because the goal is to provide customers with a great experience from every level of the organization.
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