SOFTWARE PROJECT MANAGEMENT
QUALITY MANAGEMENT
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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meet customer requirements & needs and exceed customer expectations
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Profit
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Build good relations between parties
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None of the above
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Detailed explanation-1: -The primary focus of quality management is to meet customer requirements and to strive to exceed customer expectations. Sustained success is achieved when an organisation attracts and retains the confidence of customers and other interested parties.
Detailed explanation-2: -Principle 1: customer focus It covers both customer needs and customer service. This principle stresses that a business should understand its customers, what they need and when. While trying to meet, but preferably, exceed customers’ expectations.
Detailed explanation-3: -When broken down, quality control management can be segmented into four key components to be effective: quality planning, quality control, quality assurance, and quality improvement.
Detailed explanation-4: -Encourage collaboration. Make your customers feel heard. Meet your customers where they are. Use feedback to get better. Combine data with empathy. Leverage AI. Support the teams that support customers. 12-Jan-2023