SOFTWARE PROJECT MANAGEMENT
QUALITY MANAGEMENT
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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Joseph Juran
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Edward Fleming
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Genechi Taguchi
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Philip Crosby
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Detailed explanation-1: -In 1941, Juran was introduced to the work of Vilfredo Pareto. He studied the Pareto principle (the 80-20 law), which states that, for many events, roughly 80% of the effects follow from 20% of the causes, and applied the concept to quality issues.
Detailed explanation-2: -Juran’s philosophy involves adapting the existing management system rather than instituting an entirely new system. Like Deming, he believes that 80% or more of the defects produced by a system are. management controllable not operator controllable. Juran’s definition of quality is fitness for use.
Detailed explanation-3: -Deming, Juran and Crosby believed that total quality management was the most important approach an organization can take to be competitive. Deming developed 14 Principles of TQM.
Detailed explanation-4: -Shewhart, Deming, and Juran are often considered to be the three founders of the quality improvement movement. Two of Shewhart’s contributions continue to influence the daily work of quality-namely, control charts and the Plan–Do–Study–Act (PDSA) cycle.