SOFTWARE PROJECT MANAGEMENT
QUALITY MANAGEMENT
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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Quality Assurance is:
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Evaluating overall project performance to ensure that the project satisfies relevant standards
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Identifying which standards are relevant to the project
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Monitoring specific project results to ensure that they comply with relevant quality standards
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Graphic display of data that illustrates results of a process over time
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Explanation:
Detailed explanation-1: -Quality assurance in project management is a process of verifying quality standards through inspection to ensure that the outcome meets standardization and quality requirements for a product or a service.
Detailed explanation-2: -There are lots of ways to measure QA. You can use softwares to follow data and record calls, make surveys to get feedback from your customers or ask it directly from your agents. This helps you to measure agents’ performance level, from soft skills to a knowledge of products or compliance with company standards.
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