SOFTWARE PROJECT MANAGEMENT
QUALITY MANAGEMENT
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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Select True or False for the statement:Quality of a service quality will determine the satisfaction level of a client
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True
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False
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Either A or B
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None of the above
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Explanation:
Detailed explanation-1: -Service quality is defined as a comparison of customer expectations with service performance [1, 2]. Good service quality leads into customer satisfaction and, therefore, makes the firms more competitive in the market.
Detailed explanation-2: -The five service quality dimensions are tangibility, reliability, responsiveness, assurance, and empathy.
There is 1 question to complete.