SOFTWARE PROJECT MANAGEMENT
QUALITY MANAGEMENT
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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True
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False
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Either A or B
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None of the above
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Detailed explanation-1: -Total Quality Management (TQM) is a management framework based on the belief that an organization can build long-term success by having all its members–from low-level workers to its highest-ranking executives–focus on improving quality and, thus, delivering customer satisfaction.
Detailed explanation-2: -The eight principles of TQM are customer focus, employee involvement, integrated system, process-centric approach, systematic flow, continual efforts, fact-based decision-making, and relationship management. An organization must understand them to achieve excellence in manufacturing processes.
Detailed explanation-3: -False (TQM in services, moderate) The quality of services is more difficult to measure than the quality of goods because both the intangible differences between service products and consumers’ intangible expectations are poorly defined.