SOFTWARE PROJECT MANAGEMENT
QUALITY MANAGEMENT
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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The TQM Model looks for ‘optimum’ levels of quality effort.
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True
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False
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Either A or B
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None of the above
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Explanation:
Detailed explanation-1: -The TQM Model looks for ‘optimum’ levels of quality effort.
Detailed explanation-2: -False (TQM in services, moderate) The quality of services is more difficult to measure than the quality of goods because both the intangible differences between service products and consumers’ intangible expectations are poorly defined.
Detailed explanation-3: -Customer orientation. Leaders. Involve employees. Process orientation. System-oriented management. Continuous improvement. Factual decision making. Mutually beneficial relationships with suppliers.
There is 1 question to complete.