SOFTWARE PROJECT MANAGEMENT
QUALITY MANAGEMENT
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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Total Quality Management (TQM) focuses on
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Employee
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Customer
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Both (a) and (b)
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None of the above
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Explanation:
Detailed explanation-1: -The focus is to improve the quality of an organization’s outputs, including goods and services. Total quality management aims to hold all parties involved in the production process accountable for the overall quality of the final product or service.
Detailed explanation-2: -Quality management is focused not only on product and service quality, but also on the means to achieve it. Quality management, therefore, uses quality assurance and control of processes as well as products to achieve more consistent quality. Quality control is also part of quality management.
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