SOFTWARE PROJECT MANAGEMENT
QUALITY MANAGEMENT
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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Total quality management (TQM) programmes are more likely to remain effective if a number of prescriptions are followed. Which of the following prescriptions should NOT be followed?
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TQM should become-a substitute for normal managerial leadership.
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Slogans and exhortations about TQM’s effectiveness are avoided.
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TQM does not become-a separate ‘bolt-on’ set of activities.
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Quality improvement relates to the operation’s performance objectives.
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Explanation:
Detailed explanation-1: -(i) Quality can and must be managed. (ii) Everyone has a customer and is a supplier. (iii) Processes, not people are the problem. (iv) Every employee is responsible for quality.
Detailed explanation-2: -Total Quality Management (TQM) is a management framework based on the belief that an organization can build long-term success by having all its members, from low-level workers to its highest ranking executives, focus on improving quality and, thus, delivering customer satisfaction.
There is 1 question to complete.