SOFTWARE PROJECT MANAGEMENT
QUALITY MANAGEMENT
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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Customer
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Employee
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Supplier
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All of the above
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Detailed explanation-1: -TQM focuses on continual internal and process improvements over the long term, thereby enhancing the quality of produced products or services. TQM requires organizations to focus on continuous improvement, or Kaizen.
Detailed explanation-2: -Customer focus When you understand what your customer wants or needs, you have a better chance of figuring out how to get the right materials, people, and processes in place to meet and exceed their expectations. To implement this TQM principle: Research and understand your customers’ needs and expectations.
Detailed explanation-3: -TQM definition Total quality management (TQM) is a management strategy that emphasizes a continuous, organization-wide effort to maintain quality customer service and satisfaction. The goal of TQM is to foster customer loyalty by delivering service levels that keep customers coming back again.