SOFTWARE PROJECT MANAGEMENT
QUALITY MANAGEMENT
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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TQM-ISO (Int’l Organization for Standard) are both focuses on?
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Customer
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Employee
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Supplier
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All of the above
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Explanation:
Detailed explanation-1: -Total Quality Management (TQM) is a management framework based on the belief that an organization can build long-term success by having all its members, from low-level workers to its highest ranking executives, focus on improving quality and, thus, delivering customer satisfaction.
Detailed explanation-2: -ISO 9001 sets out the criteria for a quality management system and is the only standard in the family that can be certified to (although this is not a requirement). It can be used by any organization, large or small, regardless of its field of activity.
Detailed explanation-3: -The correct answer is Total Quality Management. TQM stands for Total Quality Management.
There is 1 question to complete.