SOFTWARE PROJECT MANAGEMENT
QUALITY MANAGEMENT
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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What are the characteristic of quality as by Customer view?
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Receiving the right product for their use
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Being satisfied that their needs have been met
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Being treated with integrity, courtesy and respect
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All of above
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Explanation:
Detailed explanation-1: -Quality characteristics are the properties of a product or a service that are required to satisfy the customers. They can relate to the characteristics that customers expect or demand from the service.
Detailed explanation-2: -When interviewing candidates, look for these customer service qualities, traits and skills. Look for someone who is communicative, persuasive, is polite, patient, conscientious, and loyal.
Detailed explanation-3: -The customer defines quality as the extent to which they get what they want from the organization. Customers consider the following aspects: Getting a good product or service. Low maintenance.
There is 1 question to complete.