SOFTWARE PROJECT MANAGEMENT
QUALITY MANAGEMENT
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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A product that does not meet customer expectations but fulfills the customers needs at a price they are willing to pay
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A product that meets customer expectations but not at a price they are willing to pay
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A product that meets customer expectations and fulfills the customers needs at a price they are willing to pay
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None of the above
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Detailed explanation-1: -When customer expectations regarding product quality, service quality, and value-based price are met or exceeded, Customer satisfaction is created. Customer satisfaction indicates the fulfillment that customers derive from doing business with a firm.
Detailed explanation-2: -Product quality refers to how well a product satisfies customer needs, serves its purpose and meets industry standards. When evaluating product quality, businesses consider several key factors, including whether a product solves a problem, works efficiently or suits customers’ purposes.
Detailed explanation-3: -Ans: Quality is the ability of a product or service to consistently meet or exceed customer expectations. 2.) Explain why quality is important and the consequences of poor quality. Ans: Quality is important to business organizations and can benefit them in a variety of ways.