SOFTWARE PROJECT MANAGEMENT
QUALITY MANAGEMENT
|
Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
|
|
|
Select an interdisciplinary team who has used the technique before to help brainstorm the problem
|
|
|
Determine the major categories of defects
|
|
|
Set up a process analysis using charts
|
|
|
Identify the problem
|
Detailed explanation-1: -A fishbone diagram, as the name suggests, mimics a fish skeleton. The underlying problem is placed as the fish’s head (facing right) and the causes extend to the left as the bones of the skeleton; the ribs branch off the back and denote major causes, while sub-branches branch off of the causes and denote root causes.
Detailed explanation-2: -The Fishbone chart is an initial step in the screening process. After identifying potential root cause(s), further testing will be necessary to confirm the true root cause(s). This methodology can be used on any type of problem, and can be tailored by the user to fit the circumstances.
Detailed explanation-3: -A fishbone diagram helps team members visually diagram a problem or condition’s root causes, allowing them to truly diagnose the problem rather than focusing on symptoms. It allows team members to separate a problem’s content from its history, and allows for team consensus around the problem and its causes.