BUSINESS ADMINISTRATION
CUSTOMER RELATION MANAGEMENT
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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The third step in the CRM System Flow Model.
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Identify customer relationships
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Leverage customer information
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Identify best customers
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Capture customer data based on interactions
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Explanation:
Detailed explanation-1: -STEP 3: Understand your future customers’ needs It’s essential to remember why you’re using a CRM, as it’s not just about providing an effective and efficient platform for tracking sales performance – it’s about being able to meet your clients’ needs.
Detailed explanation-2: -Customer Lifecycle Stage: Reach, Acquisition, Conversion, Retention.
Detailed explanation-3: -There are three main types of CRM systems: collaborative, analytical, and operational. Here’s how to choose the best one for creating better conversational customer experiences for your customers.
Detailed explanation-4: -CRM databases sort data into three different categories: operational, analytical, and collaborative.
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