BUSINESS ADMINISTRATION
CUSTOMER RELATION MANAGEMENT
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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Provide better customer service
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Make call centers more efficient
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Complicate marketing and sales processes
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Help sales staff close deals faster
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Detailed explanation-1: -CRM allows businesses to become more efficient by organizing and automating certain aspects of the business. From sales processes to marketing campaigns and business analytics as well as customer data, CRM automates and streamlines these processes for businesses.
Detailed explanation-2: -CRM systems store customer account data in common databases and then make it available throughout a company via all the following, except: Internet, intranet, or other network links.
Detailed explanation-3: -There are three main types of CRM systems: collaborative, analytical, and operational. Here’s how to choose the best one for creating better conversational customer experiences for your customers. Building and maintaining great customer relationships is at the core of any good business model.