BUSINESS ADMINISTRATION
CUSTOMER RELATION MANAGEMENT
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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empowerment
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sales
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learning
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managing knowledge
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Detailed explanation-1: -What is customer-centricity? Customer-centricity is a business strategy that’s based on putting your customer first and at the core of your business in order to provide a positive experience and build long-term relationships.
Detailed explanation-2: -1. Which of the following activities are characteristic of a customer-centric firm? a. Identifying customers’ needs.
Detailed explanation-3: -Being customer centric means focusing every aspect of your business-from marketing and sales to product development and support-on customer needs and interests, prioritizing customers’ long-term successes over short-term business goals.
Detailed explanation-4: -Customer centricity is important because it helps companies build better relationships with their customers, which can help them increase sales and revenue. It also helps to bring down operational costs as the company focuses on improving customer satisfaction.