BACHELOR OF BUSINESS ADMINISTRATION

Detailed explanation-1: -Customer relationship management (CRM) is a technology for managing all your company’s relationships and interactions with customers and potential customers. The goal is simple: Improve business relationships. A CRM system helps companies stay connected to customers, streamline processes, and improve profitability.

Detailed explanation-2: -Answer and Explanation: The answer is c. CRM systems enable the marketer to track competitors’ sales performance in order to monitor market share performance of the firm’s products.

Detailed explanation-3: -CRM software lets you store customer and prospect contact information, identify sales opportunities, record service issues, and manage marketing campaigns, all in one central location-and make information about every customer interaction available to anyone at your company who might need it.

Detailed explanation-4: -It provides a centralized platform for sales teams to manage customer interactions and prioritize activities so that no customer feels ignored, thereby boosting their customer experience (CX). CRM software is one of the most important sales tools in sales reps’ arsenal.

Detailed explanation-5: -Customer Relationship Management (CRM) Question 7 Detailed Solution. Customer Relationship Management (CRM) is a process of managing a company’s interactions and relationships with customers and potential customers.