BUSINESS ADMINISTRATION
CUSTOMER RELATION MANAGEMENT
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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Modul customer management
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Modul sales management
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Modul quote management
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Modul order management
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Detailed explanation-1: -In this chapter, we have learnt about the three major modules of CRM – Sales, Marketing, and Service Management.
Detailed explanation-2: -A CRM tool lets you store customer and prospect contact information, identify sales opportunities, record service issues, and manage marketing campaigns, all in one central location-and make information about every customer interaction available to anyone at your company who might need it.
Detailed explanation-3: -What is CRM? CRM software is a modular technology system that includes sales automation, analytics, and marketing automation tools to gather customer data and empower sales teams to work at peak efficiency. Customer relationship management solutions have become a mainstream part of the business world.