BUSINESS ADMINISTRATION
CUSTOMER RELATION MANAGEMENT
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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Providing services that exceed customer expectations is by (Choose 2)
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Delivery speed
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Responsive reports
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Not quality product
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Explanation:
Detailed explanation-1: -Customer expectations are formed by reading or hearing information about the company or product, observing other people’s sentiment towards the company/product, previous experiences with similar companies/products or direct interaction with customer service.
Detailed explanation-2: -You can exceed customer expectations by going above and beyond what they expect from you – because you have the answers from customers themselves on what they expect from you.
There is 1 question to complete.