BACHELOR OF BUSINESS ADMINISTRATION

Detailed explanation-1: -What is Collaborative CRM? Collaborative CRM allows you to create communication between different organizations related to customer service. Collaborative types of CRM can include various company divisions, such as marketing, sales, customer service, technical support, external customers, vendors, and distributors.

Detailed explanation-2: -A Collaborative CRM – sometimes called a Strategic CRM – enables an organization to collect, organize, and share customer information across multiple teams. For example, sales and purchase history, customer service contact, marketing preferences, and technical support interaction.

Detailed explanation-3: -Though often seen strictly as software that helps your sales team keep track of their deals, CRMs can actually be used as collaborative tools for an entire organization. Just as Slack or Zoom are able to unite teams and provide a collaborative playground, your CRM can do the same.

Detailed explanation-4: -Collaborative CRM helps different departments in your business, such as marketing, sales, and finance, to work together smartly by sharing customer information among themselves.