BUSINESS ADMINISTRATION
CUSTOMER RELATION MANAGEMENT
|
Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
|
|
|
Maintaining high grooming standards
|
|
|
Being a good listener
|
|
|
Positive body language
|
|
|
Being well prepared
|
Detailed explanation-1: -Positive body language and gestures create an atmosphere of trust, respect and understanding. Great leaders and communicators can influence others by simply standing up straight, smiling and making eye contact with those they speak to.
Detailed explanation-2: -Smiling is perhaps one of the greatest body language signals, but smiles can also be interpreted in many ways. When evaluating body language, pay attention to the following mouth and lip signals: Pursed lips. Tightening the lips might be an indicator of distaste, disapproval, or distrust.
Detailed explanation-3: -Smiling is a universal sign that someone is happy. It conveys a message that you are not dangerous and asks people to accept you on a personal level. The most remarkable thing about smiling is its contagiousness – when you smile to someone, it makes them reciprocate by returning the smile.
Detailed explanation-4: -Positive body language includes things like appropriate eye contact, active engagement/listening, and targeted gestures that accentuate the message you’re trying to convey.