BUSINESS ADMINISTRATION
CUSTOMER RELATION MANAGEMENT
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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They keep us updated on how our financial situation is
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They guarantee the loyalty of our customers
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They generate more sales opportunities for us, streamlining management, with updated budgets in real time and optimized sales processes.
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Detailed explanation-1: -A CRM can sort, analyze, and prioritize your sales leads so that your sales team can focus on the opportunities that are likely to close and provide accurate answers to customers-quickly and efficiently-and your customer service team has the information they need for upselling and cross-selling.
Detailed explanation-2: -CRM is used by businesses to help manage their relationships and interactions with their clients. By using the data you gather on your customers’ interests, purchase history, preferences and more, you can better tailor your products, marketing and services to your clients’ needs.
Detailed explanation-3: -A CRM tool lets you store customer and prospect contact information, identify sales opportunities, record service issues, and manage marketing campaigns, all in one central location-and make information about every customer interaction available to anyone at your company who might need it.
Detailed explanation-4: -CRM helps businesses build a relationship with their customers that, in turn, creates loyalty and customer retention. Since customer loyalty and revenue are both qualities that affect a company’s revenue, CRM is a management strategy that results in increased profits for a business.