BUSINESS ADMINISTRATION
CUSTOMER RELATION MANAGEMENT
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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The following are the benefits of implementing CRM (Choose 2)
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Build emotional bonds with customers
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create loyal customers
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give tokens
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Explanation:
Detailed explanation-1: -Key takeaway: The benefits of CRM include increased sales, detailed analytics, automated sales reports and better customer retention.
Detailed explanation-2: -It improves the relationship between customer and sales life cycle. It is supportive to gather customer information, streamline communication, improve Communication & track customers record.
Detailed explanation-3: -Every interaction based on CRM creates an opportunity for your customer to have a more personal, compelling experience. It’s also an opportunity for you to build brand equity, improve satisfaction, and make more sales. And that’s how you create customer loyalty and increase revenue.
There is 1 question to complete.