BUSINESS ADMINISTRATION
CUSTOMER RELATION MANAGEMENT
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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General management, staff, payroll department
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Marketing, customer service, human resources
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Customer service, control and quality, area manager
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Detailed explanation-1: -CRM software is used by sales, support, customer success, and marketing departments. Basically, any team that works with customers in any capacity.
Detailed explanation-2: -CRM is an acronym for Candidate Relationship Management, a method for managing and improving relationships with your current and potential job candidates. CRM software for recruiters is a type of HR software which HR professionals and recruiters use to manage the relationship with their candidates.
Detailed explanation-3: -Core CRM components. As mentioned previously, any CRM implementation needs to consider these four core components: technology (applications and infrastructure), strategy (business goals and objectives), process (procedures and business rules) and people (organizational structure, skills, and incentives).
Detailed explanation-4: -We base our findings on the 5 core components that we consider every CRM should have: user adoption, security, functionality, automation, and data quality. Let’s dive into these 5 components that affect how much value people are getting out of their CRM.