BUSINESS ADMINISTRATION
CUSTOMER RELATION MANAGEMENT
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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Quick response and focus on solutions for customers
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Uniformity of service, product and warranty
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Qualified product knowledge and skills
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Attitude and accurate customer database
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Detailed explanation-1: -Product knowledge is the information needed to clearly explain a product to a customer. Product knowledge is a highly relevant skill for customer-facing retail employees, like sales reps.
Detailed explanation-2: -Product knowledge is the process of teams learning about company products so that they can effectively describe them to customers. This involves people who have customer-facing positions learning details about product features, benefits and uses.
Detailed explanation-3: -Product knowledge is an essential customer service skill. It helps build trust between you and your customers, creates more positive customer service experiences, and allows agents to provide accurate and helpful product information.
Detailed explanation-4: -Having a deeper understanding of the products or services they are selling also improves the confidence of employees. Being able to answer customer queries about features or applying it to their specific needs makes employees appear more professional and engaged.