BUSINESS ADMINISTRATION
CUSTOMER RELATION MANAGEMENT
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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Which of the following is not one of the three phases in the evolution of CRM?
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Reporting
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Analyzing
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Processing
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Predicting
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Explanation:
Detailed explanation-1: -Response: Processing is not one of the three phases in the evolution of CRM.
Detailed explanation-2: -There are three phases mentioned in the evolution of CRM: (1) Reporting, (2) Analyzing and (3) Predicting. Reporting allows organizations to identify customers through applications.
Detailed explanation-3: -There are three main types of CRM systems: collaborative, analytical, and operational. Here’s how to choose the best one for creating better conversational customer experiences for your customers. Building and maintaining great customer relationships is at the core of any good business model.
Detailed explanation-4: -5 Stages to the Evolution of CRM Software.
There is 1 question to complete.