BUSINESS ADMINISTRATION
CUSTOMER RELATION MANAGEMENT
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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Quick response and focus on solutions for customers
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Uniformity of service, product and warranty
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Qualified product knowledge and skills
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Attitude and accurate customer database
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Detailed explanation-1: -A service is a means of delivering value to customers by facilitating outcomes that customers want to achieve without owning the costs and risks.
Detailed explanation-2: -Service quality is an input variable for customer satisfaction and leads to customer satisfaction. This relationship could be clarified in a way that quality of products and services is lead to customer satisfaction and customer satisfaction also lead to profitability.
Detailed explanation-3: -Products are broadly classified into two categories – consumer products and industrial products.
Detailed explanation-4: -You can set positive expectations. If you consistently go above and beyond for your customers, then this will also be noticed. You can build a reputation for being fair, reliable, and dependable. Customers will come to you because they know they can count on receiving an excellent experience.