BUSINESS ADMINISTRATION
CUSTOMER RELATION MANAGEMENT
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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The second most important group of persons in the modern customer-oriented company.
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customers
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middle management
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frontline people
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top management
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Explanation:
Detailed explanation-1: -Broadly speaking, there are two types of customers: internal customer and external customer.
Detailed explanation-2: -As an example, a company that uses a hierarchical structure will have the chief executive officer (CEO) at the top of the organizational chart, followed by other c-suite executives directly below them who appear together on the same horizontal line.
There is 1 question to complete.