BUSINESS ADMINISTRATION
CUSTOMER RELATION MANAGEMENT
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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When a business evaluates its business processes to make them more efficient and effective, it can improve its relationships with customers. This process is called
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employee training.
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organizational structuring.
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continuous improvement.
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business process management.
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Explanation:
Detailed explanation-1: -Customer relationship management (CRM) is the combination of practices, strategies and technologies that companies use to manage and analyze customer interactions and data throughout the customer lifecycle. The goal is to improve customer service relationships and assist in customer retention and drive sales growth.
Detailed explanation-2: -Enabling Business Analytics One of the best examples of CRM usage is leveraging the Dynamics 365 platform to analyze customer segments having issues with a specific product.
Detailed explanation-3: -Customer relations is the company-wide process of nurturing positive relationships with your customers-the sum of all customer interactions and experiences.
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