BUSINESS ADMINISTRATION
ORGANIZATIONAL BEHAVIOUR
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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Employee’s pay is docked for mockery towards a customer
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Employee is transferred to another place which is not to his/her liking
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Employee is praised for maintaining his/her etiquette everyday
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Employee failed to achieve sales quota resulting in not receiving bonus and begins to realize that the behaviour is undesirable
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Detailed explanation-1: -Reinforcement means you are increasing a behavior, and punishment means you are decreasing a behavior. Reinforcement can be positive or negative, and punishment can also be positive or negative. All reinforcers (positive or negative) increase the likelihood of a behavioral response.
Detailed explanation-2: -There are four types of reinforcement: positive reinforcement, negative reinforcement, extinction, and punishment. Positive reinforcement is the application of a positive reinforcer.
Detailed explanation-3: -Behavior modification is a type of behavior therapy. B. F. Skinner demonstrated that behavior could be shaped through reinforcement and/or punishment. Skinner noted that a reinforcer is a consequence that increases the likelihood of behavior to recur, while punishment is a consequence that decreases the chance.
Detailed explanation-4: -For example, spanking a child when he throws a tantrum is an example of positive punishment. Something is added to the mix (spanking) to discourage a bad behavior (throwing a tantrum). On the other hand, removing restrictions from a child when she follows the rules is an example of negative reinforcement.