BUSINESS ADMINISTRATION
RESEARCH METHODOLOGY
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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Which one is the research objective?
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What are the factors that affect the perceived waiting experience of airline passengers?
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To what extent do these factors affect the perception of waiting times?
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To analyze the affective consequences of waiting
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How does affect mediate the relationship between waiting and service evaluations?
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Explanation:
Detailed explanation-1: -Anxiety makes waits seem longer. If you think you’ve chosen the slowest line at the drugstore, or you’re worried about getting a seat on the plane, the wait will seem longer.
Detailed explanation-2: -Waiting for service is defined as “the time from which a customer is ready to receive the service until the time the service commences” (Taylor, 1994, p. Waiting for service: ten years of empirical research. International Journal of Service Industry Management, 10(2), 171-78.
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