BUSINESS ADMINISTRATION
RETAIL MARKETING
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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Which of the following greetings acknowledges the customer’s presence in the store or department?
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service greeting
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merchandise greeting
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social greeting
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smiling greeting
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Explanation:
Detailed explanation-1: -If your store is casual and laid-back, greet customers with a friendly “hello” or “howdy.” If your store is more formal, use a more formal greeting like “good morning” or “welcome.” Second, make sure your greeting is more than just a few words. Your greeting should be friendly and genuine.
Detailed explanation-2: -Acknowledge Presence Customers want to feel valued and important. Simple acknowledgements such as “Welcome” or “Hello” indicate that you noticed them, but also verbally escort them into your business. This small step helps start the relationship on a positive note.
There is 1 question to complete.