BONE
DEVELOPING BONE
Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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People
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Process
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Materials
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All of the above
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Detailed explanation-1: -This acts as the backbone of the fish. Then at least four overarching “causes” are identified that might contribute to the problem. Some generic categories to start with may include methods, skills, equipment, people, materials, environment or measurements.
Detailed explanation-2: -Major categories often include: equipment or supply factors, environmental factors, rules/policy/procedure factors, and people/staff factors. Brainstorm all the possible causes of the problem.
Detailed explanation-3: -This type of fishbone is named after the 8 categories that make it up: Procedures, Policies, Place, Product, People, Processes, Price and Promotion.
Detailed explanation-4: -Causes are often grouped into major categories, which are classically defined as the 6 Ms (or the 6 Ps): Man/Mind Power (People), Method (Process), Machines (Program), Materials (Product), Measurements (Policy), and Milieu/Mother Nature (Place).