SOFTWARE PROJECT MANAGEMENT
QUALITY MANAGEMENT
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Question
[CLICK ON ANY CHOICE TO KNOW THE RIGHT ANSWER]
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Which of the following dimensions is NOT belongs to the quality in services?
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Completeness
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Consistency
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Courtesy
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Service ability
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Explanation:
Detailed explanation-1: -The five service quality dimensions are tangibility, reliability, responsiveness, assurance, and empathy.
Detailed explanation-2: -The results indicated that service quality in parks was described by four dimensions: tangibles, reliability, responsiveness and assurance.
Detailed explanation-3: -The correct option is: C) Durability Explanation: There are five quality dimensions related to services are as follows: Tangibility. Responsiveness.
There is 1 question to complete.